free shipping worldwide
We understand your eagerness to receive your product promptly, and as a small business, we're diligently working behind the scenes to ensure every order is fulfilled with care and precision. While we strive to expedite the process, we kindly ask for your patience and understanding.
We typically ship within 24 hours of placing your order; however, some orders may take up to 48 hours to process. Please note that we do not ship on Saturdays or Sundays.
All orders will arrive within 3-5 business days shipped and tracked via DHL.
Hansen Street & Offroad is not responsible for lost packages due to incorrect addresses supplied by the sender.
For more information and shipping inquiries, please contact us.
We accept exchanges or refunds within 30 days of the purchase date.
Your purchase should be returned in new condition with all product packaging. Ensure that the item is safely wrapped to avoid scratches. Any damages caused by negligence in the return process will be the customer’s responsibility.
Funds will be refunded upon inspection on arrival (excluding the original delivery charge). Please note that customized, damaged, or otherwise altered modifications after delivery will not be accepted for return. Return shipping charges are not refundable.
The item is your responsibility until it reaches us. Therefore, for your protection, we recommend sending the parcel using a traceable delivery service.
To determine the best return process, please contact us.
